Question 1

What can I expect from the event?

Accepted Answer

Genesis is an immersive light show in a beautiful church. The 30-minute show captivates the visitor from the very first seconds with soothing music and enchanting animations. Throughout the show, the audience is taken on a musical and visual journey in seven parts – light, water and air, land and flora, celestial bodies, animals of water and air, land animals and humans, day of rest – that represent the days of the story of creation: “Genesis”.

Question 2

Where is the experience located?

Accepted Answer

The event will take place at the  “Oosterkerk” - Kleine Wittenburgerstraat 1, 1018 LS Amsterdam, Netherlands

Question 3

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

This experience is held indoors in a venue without air conditioning.

Question 4

How long does the experience last?

Accepted Answer

For you to have an estimate, people usually spend 30 min at this experience.

Question 5

Will food and beverage be available on site for purchase?

Accepted Answer

Unfortunately, there won't be food or beverage for purchase at this event.

Question 6

Is there parking available?

Accepted Answer

Unfortunately, there won't be parking at this venue, so we recommend you don't arrive by car.

Question 7

Will there be additional sessions?

Accepted Answer

Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.

Question 8

Where can I get tickets?

Accepted Answer

In the Fever App, available on Google Play and the Apple Store On the Fever website

Question 9

Can I purchase tickets at the door?

Accepted Answer

Tickets will not be sold on site; they can only be purchased in the Fever App or on the Fever website.

Question 10

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Question 11

Do I need to print my ticket?

Accepted Answer

You can find your ticket in the Tickets section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Question 12

I can't find my ticket. What should I do?

Accepted Answer

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Question 13

Can I change the date of my ticket? Are refunds allowed?

Accepted Answer

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase (What is the ticket ID?). One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.
No refunds are permitted under any circumstances. For more information, you can consult our T&C.

Question 14

Can I make a group booking?

Accepted Answer

If you would like to book for a large group, please reach groups@feverup.com with your preferred attendance date and the size of your group.

Question 15

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive at the time stated on your ticket, but you can arrive within the next 5 minutes. Should you arrive late and there’s enough capacity in the next session, you can also attend this one.

Question 16

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.

Question 17

Is the venue accessible?

Accepted Answer

Yes, the event is being held in an accessible venue. You can also bring a carer by showing documentation at the event.

Question 18

How do I book a ticket for my carer?

Accepted Answer

Carers can attend the event for free by showing appropriate documentation at the entrance. Some accepted documents include:

Middle or Higher rate DLA for care and/or mobility - Personal Independence Payment (PIP) receipt - Evidence of severe sight impairment - CredAbility Access Card – +1 category requirement
Please note, the guest requiring assistance must have a valid ticket.

Question 19

What are the prohibited items at the experience?

Accepted Answer

Flash photography, alcohol, and anything which may disturb the other patrons. We reserve the right to refuse visitors entry to the venue if we deem them to be in possession of a prohibited item.

Question 20

Is the experience accessible for deaf/visually impaired people?

Accepted Answer

The hearing impaired will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired people.

Question 21

Will there be strobe lights?

Accepted Answer

There will not be strobe lights. The show contains bright, flashing lights that may cause discomfort and/or seizures for those with photosensitive epilepsy.

Question 22

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

This is a seated experience, so seating will be available for every guest.

Question 23

Will restrooms be available on site?

Accepted Answer

This venue has restrooms—please ask our staff on site for indications.

Question 24

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 25

Is there a Lost & Found?

Accepted Answer

We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.

Question 26

Is coat check available?

Accepted Answer

Unfortunately, this venue has no coat check.

Question 27

Is there an age requirement?

Accepted Answer

All ages are welcome! If you bring young children, kindly keep them quiet and seated.

Question 28

Do children need to pay for a ticket?

Accepted Answer

There's a children's ticket for the ages of 5-9. Below those ages they can accompany their parents without a ticket but won't have a seat secured.

Question 29

Are strollers/prams allowed?

Accepted Answer

Yes, both are allowed.

GROUPS

MORE INFORMATION ABOUT GROUP BOOKINGS