THE EXPERIENCE
What can I expect from Enlightenment?
The ENLIGHTENMENT light show transports you into the fascinating world of the four seasons. This homage to the cycle of life is accompanied by iconic pieces by Vivaldi, specially adapted for the occasion. ENLIGHTENMENT concludes with a spectacular light tableau. Please note that Enlightenment is a sensory experience and may not be suitable for everyone.
Where will the experience take place?
The event will take place at Marheinekepl. 1, 10961 Berlin.
Is the experience held indoors or outdoors?
This experience takes place indoors.
How long does the experience last?
The experience will last about 30 minutes. Please arrive at the venue 15 minutes before the start time.
Are food and drinks available for purchase on-site?
No food and/or drinks will be allowed on-site.
Is there parking on-site?
There is no official onsite parking. We would recommend arriving by public transport.
Will there be virtual reality experiences at the event?
There is no virtual reality at this event.
Is there a dress code?
There is no dress code for this event. Casual attire is fine.
Will merchandise be available for sale?
No, unfortunately, there will be no merchandise for sale.
TICKETS
Can I buy tickets on-site?
Tickets will not be sold on-site; they can only be purchased on the Fever app or Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. Just click "Transfer Tickets" on the ticket in the Fever app. Please contact us for any doubts or questions. Make sure to mention your ticket order number.
Do I need to print my ticket?
Printing the ticket is not necessary; it will be validated via the Fever app upon your arrival at the location.
I can’t find my ticket. What can I do?
You can find your ticket in the Fever app, under the "Tickets" section. If you haven't installed the app, you can download it from the Apple Store or Google Play. Remember to log in using the same account you used to book your ticket. If you still can't find your ticket, please contact us.
Are refunds allowed? What is the exchange policy?
Exchanges to other dates and/or times are permitted up to 48 hours before the event start time you originally purchased, subject to availability at the time of exchange. Refunds are not permitted under any circumstances. For further information, refer to the T&Cs.
Can I make a group booking?
If you wish to book for a large group, contact us here.
Do you offer press passes?
If you wish to request a press pass, email press@feverup.com.
ACCESS
What time do I need to arrive at the venue?
Please arrive at the venue 15 minutes before the start time on your ticket.
What happens if I arrive late?
We reserve the right to deny entry to latecomers, as arriving after the show begins may disrupt other guests' experience.
Can I bring animals? Are service dogs allowed?
Unfortunately, pets are not allowed at this event; however, service dogs are permitted if accompanied by the required documentation.
Is the event wheelchair accessible?
We are committed to ensuring that our venue is accessible and welcoming to all guests. If you require assistance or have specific accessibility needs, please inform a member of our team upon arrival, or contact us in advance so that we can make suitable arrangements.
What items are not allowed at the event? Is smoking and/or vaping allowed?
Photography with flash, alcohol, food, and drinks, and anything that may disturb other guests. Smoking or vaping is not allowed.
Are tickets for caregivers/nurses available?
Caregivers can access the experience for free. Show a document certifying the need for an assistant upon arrival. Examples of documents accepted include: Middle or Higher rate DLA for care/mobility, Personal Independence Payment (PIP), Evidence of severe sight impairment, or a CredAbility Access Card.
Is the experience accessible for deaf/blind individuals?
Unfortunately, this experience is not recommended for deaf and blind individuals.
Will there be strobe lights?
No, this event does not use strobe light effects.
Will there be chairs? Can I sit during the event?
There will be benches with neck pillows and bean bags available for guests. Bean bags are allocated on a first-come, first-served basis.
Will there be toilets available on-site?
Yes, there are toilets on-site; you can ask our on-site staff for directions.
Can I take photos or record the experience?
Feel free to take photos and share them; just make sure not to disturb other guests by keeping your flash off.