Question 1

What can I expect from Enlightenment?

Accepted Answer

The ENLIGHTENMENT light show transports you into the fascinating world of the four seasons. This homage to the cycle of life is accompanied by iconic pieces by Vivaldi, specially adapted for the occasion. ENLIGHTENMENT concludes with a spectacular light tableau. Please note that Enlightenment is a sensory experience and may not be suitable for everyone.

Question 2

Where will the experience take place?

Accepted Answer

The event will take place at Marheinekepl. 1, 10961 Berlin.

Question 3

Is the experience held indoors or outdoors?

Accepted Answer

This experience takes place indoors.

Question 4

How long does the experience last?

Accepted Answer

The experience will last about 30 minutes. Please arrive at the venue 15 minutes before the start time.

Question 5

Are food and drinks available for purchase on-site?

Accepted Answer

No food and/or drinks will be allowed on-site.

Question 6

Is there parking on-site?

Accepted Answer

There is no official onsite parking. We would recommend arriving by public transport.

Question 7

Will there be virtual reality experiences at the event?

Accepted Answer

There is no virtual reality at this event.

Question 8

Is there a dress code?

Accepted Answer

There is no dress code for this event. Casual attire is fine.

Question 9

Will merchandise be available for sale?

Accepted Answer

No, unfortunately, there will be no merchandise for sale.

Question 10

Where can I buy tickets?

Accepted Answer

Tickets can be purchased on the Fever app or the Fever website.

Question 11

Can I buy tickets on-site?

Accepted Answer

Tickets will not be sold on-site; they can only be purchased on the Fever app or Fever website.

Question 12

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. Just click Transfer Tickets on the ticket in the Fever app. Please contact us for any doubts or questions. Make sure to mention your ticket order number.

Question 13

Do I need to print my ticket?

Accepted Answer

Printing the ticket is not necessary; it will be validated via the Fever app upon your arrival at the location.

Question 14

I can’t find my ticket. What can I do?

Accepted Answer

You can find your ticket in the Fever app, under the Tickets section. If you haven't installed the app, you can download it from the Apple Store or Google Play. Remember to log in using the same account you used to book your ticket. If you still can't find your ticket, please contact us.

Question 15

Are refunds allowed? What is the exchange policy?

Accepted Answer

Exchanges to other dates and/or times are permitted up to 48 hours before the event start time you originally purchased, subject to availability at the time of exchange. Refunds are not permitted under any circumstances. For further information, refer to the T&Cs.

Question 16

Can I make a group booking?

Accepted Answer

If you wish to book for a large group, contact us here.

Question 17

Do you offer press passes?

Accepted Answer

If you wish to request a press pass, email press@feverup.com.

Question 18

What time do I need to arrive at the venue?

Accepted Answer

Please arrive at the venue 15 minutes before the start time on your ticket.

Question 19

What happens if I arrive late?

Accepted Answer

We reserve the right to deny entry to latecomers, as arriving after the show begins may disrupt other guests' experience.

Question 20

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, pets are not allowed at this event; however, service dogs are permitted if accompanied by the required documentation.

Question 21

Is the event wheelchair accessible?

Accepted Answer

We are committed to ensuring that our venue is accessible and welcoming to all guests. If you require assistance or have specific accessibility needs, please inform a member of our team upon arrival, or contact us in advance so that we can make suitable arrangements.

Question 22

What items are not allowed at the event? Is smoking and/or vaping allowed?

Accepted Answer

Photography with flash, alcohol, food, and drinks, and anything that may disturb other guests. Smoking or vaping is not allowed.

Question 23

Are tickets for caregivers/nurses available?

Accepted Answer

Caregivers can access the experience for free. Show a document certifying the need for an assistant upon arrival. Examples of documents accepted include: Middle or Higher rate DLA for care/mobility, Personal Independence Payment (PIP), Evidence of severe sight impairment, or a CredAbility Access Card.

Question 24

Is the experience accessible for deaf/blind individuals?

Accepted Answer

Unfortunately, this experience is not recommended for deaf and blind individuals.

Question 25

Will there be strobe lights?

Accepted Answer

No, this event does not use strobe light effects.

Question 26

Will there be chairs? Can I sit during the event?

Accepted Answer

There will be benches with neck pillows and bean bags available for guests. Bean bags are allocated on a first-come, first-served basis.

Question 27

Will there be toilets available on-site?

Accepted Answer

Yes, there are toilets on-site; you can ask our on-site staff for directions.

Question 28

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them; just make sure not to disturb other guests by keeping your flash off.

GROUPS

MORE INFORMATION ABOUT GROUP BOOKINGS