About the Experience
What can I expect from the event?
The ENLIGHTENMENT light show transports you to the fascinating world of the four seasons. This tribute to the cycle of life is accompanied by emblematic pieces by Vivaldi, specially adapted for the occasion. ENLIGHTENMENT concludes with a spectacular light tableau.
Where is the experience located?
Iglesia de la Encarnación, Bilbao, located at Encarnacion Plaza, 9, Ibaiondo, 48006 Bilbo, Bizkaia.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in a venue without air conditioning.
How long does the experience last?
For you to have an estimate, people usually spend 30 minutes at this experience.
Will food and beverage be available on-site for purchase?
Unfortunately, there won't be food or beverages available for purchase at this event.
Is there parking available?
Unfortunately, there won't be parking at this venue, so we recommend you don't arrive by car.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Can I enter the venue with food and drink?
No, it is forbidden to bring food and drink into the venue.
Are there any age requirements for the event?
Yes, children under the age of 16 must be accompanied by an adult. If you are attending with young children, we kindly ask you to ensure that they remain calm and seated during the event.
About Tickets
Can I purchase tickets at the door?
Tickets will not be sold on-site; they can only be purchased in the Fever App or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking 'Transfer Tickets' on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the 'Tickets' section of the Fever app (you can download it from the Apple Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.
Can I make a group booking?
If you would like to book for a large group, please contact us here.
About Access to the Event
Do I need to arrive at the start of my scheduled session?
Please arrive at the time stated on your ticket; late entry is not permitted.
Can I bring animals? Are service dogs allowed?
Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.
Is the venue accessible?
Yes, the event is being held in an accessible venue.
What are the prohibited items at the experience?
Flash photography, alcohol, and anything which may disturb other patrons. We reserve the right to refuse visitors entry to the venue if we deem them to be in possession of a prohibited item.
Is the experience accessible for deaf/visually impaired people?
The hearing impaired will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired people.
Will there be strobe lights?
This event won't include strobe lights.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a seated experience, so seating will be available for every guest.
Will restrooms be available on-site?
This venue has restrooms—please ask our staff on-site for directions.