Question 1

What exactly can I expect from EONARIUM presents: Enlightenment?

Accepted Answer

EONARIUM presents: Enlightenment is an immersive light show in the beautiful Kulturkirche Altona in Hamburg. The 30-minute show envelops visitors from the very first seconds with enchanting music and magical animations on all walls and ceilings. The audience is taken on an audiovisual metamorphosis of spring, summer, fall and winter. The performance is a tribute to the cycle of life and culminates in a thrilling and surprising finale.

Question 2

Where does the show take place?

Accepted Answer

The show takes place at the Kulturkirche Altona, bei der Johanniskirche 22, 22767 Hamburg, Germany.

Question 3

Is the show indoors or outdoors?

Accepted Answer

The show takes place indoors - in a church.

Question 4

How long does the show last?

Accepted Answer

The show lasts 30 minutes.

Question 5

Is the show accessible for people with a hearing impairment?

Accepted Answer

The show is visually designed so that people with hearing impairments can also enjoy it.

Question 6

Is the show also suitable for light-sensitive people?

Accepted Answer

No, unfortunately the show is not suitable for people with photophobia.

Question 7

Can I take photos or videos during the show?

Accepted Answer

You are welcome to take photos/videos and share them on social media. If you like, you can link the profile of the organizing artist collective: @projektilart. However, be careful when taking photos and deactivate the flash so as not to disturb other visitors. Professional photographic equipment and/or tripods are not permitted.

Question 8

Are there chairs? Can I sit during the show?

Accepted Answer

It has plenty of seating, such as pews and cushions. There is a free choice of seats. Choose your favorite seat when you arrive and enjoy the show.

Question 9

Are toilets available on site?

Accepted Answer

Yes, there are toilets on site.

Question 10

How much earlier should I be there?

Accepted Answer

We recommend arriving 10-15 minutes before the start time of the show stated on your booked ticket. As there is usually another performance running before this, you will unfortunately not be able to enter the performance space any earlier.

Question 11

What happens if I am late?

Accepted Answer

If you arrive a little late, you will unfortunately miss a few minutes of the show, but you can of course still enter and enjoy the rest of the show.

Question 12

Can I bring animals with me?

Accepted Answer

Unfortunately, animals cannot be brought into the venue.

Question 13

Is there a minimum age?

Accepted Answer

No, because the event is suitable for people of all ages. For people with small children: The first two slots of the day are more family-friendly.

Question 14

Is the venue accessible for people in wheelchairs?

Accepted Answer

Yes, there is wheelchair access to the venue. However, there is unfortunately no wheelchair-accessible toilet on site.

Question 15

Do people who need an accompanying person due to their disability get a discount for that person?

Accepted Answer

For each paying visitor with a severely disabled person's pass B, a free companion card can be obtained directly on site. Please register directly at the ticket office. For larger groups: Please contact the organizer in advance.

Question 16

Are there parking spaces on site?

Accepted Answer

No, there are no parking spaces available on site. We strongly recommend arriving by public transport.

Question 17

Does the event also take place in bad weather?

Accepted Answer

Yes, because the event takes place indoors and the venue is completely covered.

Question 18

What items are prohibited at the event?

Accepted Answer

Cameras with flash, alcohol and open drinks, as well as anything that could disturb other visitors or distract them from enjoying the show.

Question 19

Can I buy tickets on site?

Accepted Answer

You can buy tickets on site during the opening hours of the event and only for the next performance as long as it is not sold out.

Question 20

Where can I buy tickets?

Accepted Answer

In the Fever app, available from Google Play and the Apple Store. * On the Fever website.

Question 21

Can I also print out tickets and show them in printed form at the entrance?

Accepted Answer

The tickets can either be presented digitally in the app or as an e-mail attachment or printed out on paper.

Question 22

Are tickets refundable? What are the exchange conditions?

Accepted Answer

Depending on availability, changes to the date and/or time can be made up to 48 hours before the start of the experience. In such a case, please contact us stating your ticket ID. Refunds are not possible under any circumstances. Further information can be found in our General Terms and Conditions (GTC).

Question 23

Can I change my tickets to another date/time or category?

Accepted Answer

We may be able to help you rebook or exchange your tickets for a different date, time or ticket category if it is not already sold out. Please contact us for more information and don't forget to include your ticket order number.

Question 24

Where can I get official tickets for this event?

Accepted Answer

Official tickets for EONARIUM Presents: Enlightenment, an Immersive Light Show in Hamburg can only be purchased at Fever. There are no tickets available on other websites or ticket platforms.

Question 25

I can't find my ticket. What can I do?

Accepted Answer

You can find your ticket with the QR code in the Fever app in the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Make sure you log in with the same account you used to purchase the tickets. If you still can't find your ticket, please contact us.

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