THE EXPERIENCE
What can I expect from Genesis?
Genesis is an immersive light show in a magnificent historic building in the center of Marseille. The 30-minute show envelops visitors from the very first seconds with soothing music and enchanting animations. From then on, the audience is taken on a musical and visual journey in four parts - light, water, soil, and plants - representing the first three days of the 'Genesis' creation story.
Please note: the Genesis show is not affiliated with the music group Genesis.
Where does the experience take place?
The experience takes place at the Palais de la Bourse, 9 La Canebière, 13001, Marseille.
Does the experience take place indoors or outdoors?
The exhibition will take place indoors.
How long does the experience last?
The visit lasts about 30 minutes.
Is there air conditioning?
There is no air conditioning.
Is the experience accessible to the deaf?
The experience is visual, so deaf people can enjoy it too.
Is the experience accessible to people with reduced mobility?
The experience is accessible to people with reduced mobility.
What are the accessibility options for the visually impaired?
We have no accessibility options for the visually impaired.
Will there be strobe lights?
There will be no strobe lights.
Can I buy food and drinks on site?
No.
Can I take photos or videos during the experience?
Please feel free to take photos and share them. When taking photos, please be careful not to disturb other guests. Professional equipment and tripods are not permitted.
Are chairs available? Can I sit down during the experience/exhibition?
The experience takes place in a seated position. Chairs and footstools will be available for all ticket holders.
Will there be toilets on site?
Restrooms are available on site.
ACCESS TO THE EVENT
Do I need to wear a mask?
For everyone's safety and comfort, we recommend that everyone wears a mask during the experience.
When should I arrive?
Please arrive 15-20 minutes before the start of the experiment.
Can I bring a pet?
Pets are not allowed, except service animals.
Is there a minimum age for this event?
There is no minimum age for this event. However, we strongly recommend that you do not bring children under the age of 2, so as not to interrupt the show for others. Music is played through loudspeakers, not through personal headphones.
Is the venue ADA-compliant?
The venue is ADA-compliant.
Is parking available?
There is no parking available specifically for event participants.
What happens if the concert cannot take place due to bad weather?
The event will be indoors, so weather conditions will not affect the experience.
What objects are prohibited during the experience?
Flash photography, alcohol, anything that might disturb other guests.
Are wheelchairs available for hire?
Wheelchairs are not available for hire.
TICKETS
Can I buy tickets on site?
Tickets can be purchased on site, subject to availability.
Are refunds allowed? What is the exchange policy?
Tickets are generally non-refundable. Conditions for non-refundable tickets are agreed prior to purchase. Subject to availability, date and/or time changes are permitted up to 48 hours before the start time of your experience. Please contact us for more information. Be sure to include your ticket number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever application.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to any other Fever account at no extra cost. Simply click on 'Transfer tickets' in your Fever application. For further assistance, please contact us with your ticket ID.
Where can I find my ticket?
You can find your ticket in the 'Tickets' section of the Fever application. The QR code you'll need to present on the day of the concert will also be in the confirmation email.
Can I make a group reservation?
If you would like to make a group reservation, please contact us, specifying your preferred date of participation and the size of your group.
I can't find my ticket. What should I do?
You can find your ticket with the QR code in the Fever application, in the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. If you still can't find your ticket, please contact us.