Question 1

What can I expect from Enlightenment?

Accepted Answer

The ENLIGHTENMENT light show transports you into the fascinating world of the four seasons. This homage to the cycle of life is accompanied by iconic pieces by Vivaldi, specially adapted for the occasion. ENLIGHTENMENT concludes with a spectacular light tableau.

Please note that Enlightenment is a sensory experience and may not be suitable for everyone.

Question 2

Where does the experience take place?

Accepted Answer

The event will take place at The Merchants House of Glasgow, 7 West George Street, Glasgow G2 1BA

Question 3

Will the experience take place indoors or outdoors?

Accepted Answer

This experience takes place indoors in an air-conditioned venue.

Question 4

How long does the experience last?

Accepted Answer

The experience will last about 30 minutes. Please arrive at the venue 15 minutes before the start time.

Question 5

Are food and drinks available for purchase on-site?

Accepted Answer

No food and/or drinks will be allowed on-site.

Question 6

Is there parking on-site?

Accepted Answer

Parking: On Street Parking Available Charges Apply Parking meters outside building and car parks available within short walk Nearest Train or Subway Station(s): Queen Street/Buchanan Street

Question 7

Will there be virtual reality experience at the event?

Accepted Answer

There is no virtual reality at this event.

Question 8

Is there a dress code?

Accepted Answer

There is no dress code for this event. Casual attire is fine.

Question 9

Will merchandise be available for sale?

Accepted Answer

No, unfortunately, there will be no merchandise for sale.

Question 10

Where can I buy tickets?

Accepted Answer

On the Fever app, available on Google Play and Apple Store

On the Fever website

Question 11

Can I buy tickets on-site?

Accepted Answer

Tickets will not be sold on-site; they can only be purchased on the Fever app or Fever website.

Question 12

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. Just click Transfer Tickets on the ticket in the Fever app. Please contact us for any doubts or questions. Make sure to mention your ticket order number.

Question 13

Do I need to print my ticket?

Accepted Answer

Printing the ticket is not necessary; it will be validated via the Fever app upon your arrival at the location.

Question 14

I can’t find my ticket. What can I do?

Accepted Answer

You can find your ticket in the Fever app, under the Tickets section. If you haven't installed the app, you can download it from the Apple Store or Google Play. Remember to log in using the same account you used to book your ticket. If you still can't find your ticket, please contact us.

Question 15

Are refunds allowed? What is the exchange policy?

Accepted Answer

Exchanges to other dates and/or times are permitted up to 48 hours before the event start time you originally purchased, subject to availability at the time of exchange. Refunds are not permitted under any circumstances. For further information, refer to the T&Cs.

Question 16

Can I make a group booking?

Accepted Answer

If you wish to book for a large group, contact groups@feverup.com with your preferred date of attendance and the size of your group.

Question 17

Do you offer press passes?

Accepted Answer

If you wish to request a press pass, email press@feverup.com.

Question 18

What time do I need to arrive at the venue?

Accepted Answer

Please arrive at the venue 15 minutes before the start time on your ticket.

Question 19

What happens if I arrive late?

Accepted Answer

We reserve the right to deny entry to latecomers, as arriving after the show begins may disrupt other guests' experience.

Question 20

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, pets are not allowed at this event; however, service dogs are permitted if accompanied by the required documentation.

Question 21

Is the event wheelchair accessible?

Accepted Answer

We are committed to ensuring that our venue is accessible and welcoming to all guests. Please note that due to the unique layout of the building, the lift may present accessibility challenges.
The internal dimensions of the lift are 1.21m deep and 58.3cm wide, this may not be suitable for electric wheelchairs and some manual wheelchairs.

If you require assistance or have specific accessibility needs, please inform a member of our team upon arrival, or contact us in advance so that we can make suitable arrangements. We are here to help and will do our best to ensure that all guests have an enjoyable and inclusive experience.

Question 22

What items are not allowed at the event? Is smoking and/or vaping allowed?

Accepted Answer

Photography with flash, alcohol, food, and drinks, and anything that may disturb other guests. We reserve the right to refuse entry to visitors if we believe they have a prohibited item with them. Smoking or vaping is not allowed.

Question 23

Are tickets for caregivers/nurses available?

Accepted Answer

Caregivers can access the experience for free. For this event, simply show a document certifying the need for an assistant upon arrival at the location, and your caregiver will have free access to the event. Please note that the guest requiring assistance must have a valid ticket. Here are a few of the documents we accept:

Middle or Higher rate DLA for care and/or mobility

Receipt of Personal Independence Payment (PIP)

Evidence of being severely sight impaired

CredAbility Access Card – + 1 category requirement

Question 24

Is the experience accessible for deaf/blind individuals?

Accepted Answer

Unfortunately, this experience is not recommended for deaf and blind individuals. We are doing our best to make all our experiences more inclusive; we recommend checking out other experiences in your city.

Question 25

Will there be strobe lights?

Accepted Answer

No, this event does not use strobe light effects. However, there will be music and light projections. As this is a sensory experience, please consider if the event is suitable for all audiences.

Question 26

Will there be chairs? Can I sit during the event?

Accepted Answer

There will be chairs and bean bags available for each guest.

Question 27

Will there be toilets available on-site?

Accepted Answer

Yes, there are toilets on-site; you can ask our on-site staff for directions.

Question 28

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them; just make sure not to disturb other guests by keeping your flash off. Professional equipment and tripods are not allowed.

Question 29

Is there a lost and found area at the event?

Accepted Answer

There is a lost and found box at the venue. Items will be stored for 6 months - thereafter, if suitable, they will be given to a charitable organization or disposed of.

Question 30

Is there a cloakroom at the event?

Accepted Answer

There is an unmanned cloakroom. Belongings are therefore left at owners’ risk.

Question 31

Is there an age requirement?

Accepted Answer

There are no age requirements; everyone is welcome! Strollers are allowed. Children under 5 years old will be admitted for free, but unfortunately, we cannot guarantee that there will be an exclusive seating place for them, so they will need to sit with their respective parents.

Question 32

Are audio guides available?

Accepted Answer

Unfortunately, this experience does not include an audio guide.

Question 33

Is there space for pushchairs and strollers?

Accepted Answer

There is limited space for pushchairs and strollers in the experience and this is operated on a first come first serve basis so guests are discouraged from bringing a pushchair / stroller.

GROUPS

MORE INFORMATION ABOUT GROUP BOOKINGS