Question 1

What can I expect from the experience?

Accepted Answer

The ENLIGHTMENT light show transports you to the fascinating world of the Four Seasons. This tribute to the cycle of life is accompanied by emblematic pieces by Vivaldi, specially adapted for the occasion.

ENLIGHTMENT concludes with a spectacular light tableau.

Question 2

Where will the experience be held?

Accepted Answer

The event takes place at the Palazzo della Luce at 40 Via Antonio Bertola in Turin, Italy.

Question 3

Does the experience take place indoors or outdoors?

Accepted Answer

This experience takes place indoors in an air-conditioned venue.

Question 4

How long does the experience last?

Accepted Answer

The experience will last about 30 minutes.

Question 5

Are food and drinks available on site for purchase?

Accepted Answer

Unfortunately, no food or drinks will be available.

Question 6

Is there on-site parking?

Accepted Answer

Unfortunately, on-site parking will not be available. We suggest choosing public transportation or sustainable alternatives for this experience.

Question 7

Will there be additional sessions available?

Accepted Answer

Unfortunately, we cannot guarantee that there will be additional sessions for this event. For more details and information on confirmed dates, refer to the experience page.

Question 8

Will there be virtual reality?

Accepted Answer

This experience does not include virtual reality.

Question 9

Is there a dress code?

Accepted Answer

There is no dress code for this event. A casual look will be fine.

Question 10

Will there be interactions with the performers?

Accepted Answer

While the artists will surely fascinate the audience, the experience does not include any direct interaction with them. Their performance can be qualified as “immersive” though.

Question 11

Will there be merchandise for sale?

Accepted Answer

No, unfortunately, there will be no merchandise for sale.

Question 12

Where can I purchase tickets?

Accepted Answer

On the Fever app, available on Google Play and Apple Store, and on the Fever website.

Question 13

Can I purchase a ticket on-site on the day of the event?

Accepted Answer

Tickets will not be sold on site; they can only be purchased on the Fever app or Fever website.

Question 14

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. Just click Transfer Tickets on your ticket in the Fever app. Please contact us if you have any concerns or questions. Be sure to mention your ticket order number.

Question 15

Do I have to print my tickets?

Accepted Answer

There is no need to print tickets; they will be validated via the Fever app upon your arrival at the venue.

Question 16

I can't find my ticket. What should I do?

Accepted Answer

You can find your ticket in the Fever app, within the Tickets section. If you do not have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account you used when you booked your ticket. If you cannot find your ticket, please contact us.

Question 17

Are refunds allowed? What is the exchange policy?

Accepted Answer

Changing to other dates and/or times is allowed up to 48 hours before the start time of the event you originally purchased and is based on availability at the time of the change. Refunds are not allowed under any circumstances. For more information, please refer to the T&Cs.

Question 18

Can I make a group reservation?

Accepted Answer

If you would like to book for a large group, please contact us here specifying the date of participation and the size of your group.

Question 19

Do you offer press passes?

Accepted Answer

If you would like to request a press pass, please email press@feverup.com.

Question 20

Should I arrive at the beginning of the session?

Accepted Answer

Please arrive at the time indicated on your ticket; late entry is not permitted under any circumstances.

Question 21

Can I bring animals? Are assistance dogs allowed?

Accepted Answer

Unfortunately, no pets are allowed at this event; assistance dogs are allowed.

Question 22

Is the event accessible for people with reduced mobility?

Accepted Answer

Yes, the event is held in an accessible venue.

Question 23

What items are not allowed during the event? Is smoking or vaping allowed?

Accepted Answer

Flash photography, alcohol, and anything that might disturb other guests. We reserve the right to refuse entry to visitors if we believe they are in possession of a prohibited item. Smoking and vaping are not allowed.

Question 24

Are there companion/caregiver tickets?

Accepted Answer

Companions can access the experience free of charge. For this event, simply show a document certifying the need for an attendant upon arrival at the venue and your attendant will gain free access to the event. Please note that the guest requesting assistance must have a valid ticket.

Question 25

Is the experience accessible for people who are deaf/visually impaired?

Accepted Answer

Unfortunately, this experience is not recommended for deaf and visually impaired people. We are doing our best to make all of our experiences more inclusive; we encourage you to check out other experiences in your city.

Question 26

Will there be strobe lights?

Accepted Answer

No, this event does not use strobe lighting effects.

Question 27

Will there be chairs? Can I sit during the event?

Accepted Answer

During this event there will be seating, so there will be seats available for each guest.

Question 28

Will toilet facilities be available on site?

Accepted Answer

Yes, the venue has restrooms; you can ask our on-site staff for directions.

Question 29

Can I take pictures or record the experience?

Accepted Answer

Feel free to take photos and share them; just be sure not to disturb other guests. Professional equipment and tripods are not allowed.

Question 30

Is there a lost and found office?

Accepted Answer

We recommend asking the staff on site if they have found your belongings. If you cannot ask for on-site assistance, please contact us.

Question 31

Is a cloakroom service available?

Accepted Answer

Unfortunately, this location does not have checkroom service.

Question 32

Are there any age requirements?

Accepted Answer

There are no age requirements; all ages are welcome! Access with strollers is allowed. Children under the age of 5 can go free of charge, but unfortunately we are unable to guarantee that there will be exclusive seating for them, so they will have to sit with their parents.

Question 33

Will there be an audio guide?

Accepted Answer

Unfortunately, this experience does not include an audio guide.

GROUPS

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